Shipping and Delivery Policy

Last updated: October 19, 2026

Thank you for shopping with H.K Furniture. This policy explains order processing, delivery arrangements, shipping charges, and how to contact us for assistance.

Order Processing

We process orders as soon as reasonably possible after order acceptance and confirmation of the required payment.

Processing and dispatch arrangements depend on product availability and whether your furniture is ready-made or made to order. Any specific production or processing estimate will be stated on the product page or communicated with your order.

For customised furniture, please review and confirm the agreed specifications before production begins.

Shipping Destinations

We currently deliver within India, subject to service availability at your delivery PIN code.

If delivery is unavailable to your location, please contact us before placing an order to discuss possible arrangements.

Delivery Methods and Estimated Timelines

Available delivery methods and estimated timelines will be displayed at checkout or communicated before you confirm your purchase.

Where a timeline refers to transit time, it begins after dispatch. Production and order processing time, where applicable, are separate.

Delivery estimates may be affected by carrier availability, weather, road conditions, or other events beyond our reasonable control. We will communicate significant changes when we become aware of them.

This does not affect your rights concerning delivery within an agreed or legally required timeframe.

Shipping and Delivery Charges

Applicable shipping charges will be displayed at checkout or included in your agreed quotation before you confirm the purchase.

Charges may vary according to your location, order size, furniture dimensions, weight, and delivery requirements.

Free delivery applies only where expressly offered for your order.

Any additional services, such as installation, upper-floor handling, or specialised lifting, will be confirmed separately where applicable. Please contact us before ordering if your location requires special delivery arrangements.

Preparing for Furniture Delivery

Before placing your order, please check that the furniture can pass through your building entrance, doorways, corridors, staircases, and lifts.

Please tell us about access restrictions, narrow staircases, lift limitations, vehicle restrictions, or other conditions that may affect delivery.

Ensure someone is available to receive the furniture at the arranged time. If delivery cannot be completed, contact us to discuss the next steps and any applicable redelivery arrangements or charges.

Order Tracking and Delivery Updates

After dispatch, we will provide tracking details by email where the selected delivery service supports tracking.

For deliveries without online tracking, we will communicate available dispatch and delivery updates using the contact details supplied with your order.

Carrier tracking information may take some time to update after dispatch.

Delivery Address Accuracy

Please provide a complete and accurate address, PIN code, email address, and phone number.

Contact us as soon as possible if you need to correct these details. We will try to accommodate changes before dispatch. Changes requested after dispatch may depend on the delivery provider and may involve additional charges, which will be explained where applicable.

Damaged, Incorrect, or Missing Items

Please inspect your furniture and packaging when it arrives.

If you notice damage, a missing component, or an incorrect item, contact us promptly with:

• Your order number.

• A description of the issue.

• Clear photographs of the affected furniture and packaging, where available.

Please retain the packaging where reasonably possible until we provide instructions.

We will review the issue and coordinate an appropriate resolution in accordance with our Return and Refund Policy and your applicable rights.

Lost or Delayed Orders

If your order appears lost or is delayed beyond the communicated estimate, contact us so we can investigate with the delivery provider.

We will keep you informed about available updates and discuss the appropriate next steps. Contacting the carrier does not replace our responsibilities to you under applicable law.

Order Changes and Cancellations

Contact us as soon as possible if you wish to change or cancel an order.

Whether a request can be accommodated depends on the product, production status, and dispatch stage. Changes to customised furniture may become difficult once production has started.

Once an order is in transit, delivery changes may be limited.

Cancellation eligibility and any refund due will be handled under our Return and Refund Policy, the agreed purchase terms, and applicable law.

Contact Us

For delivery enquiries, address corrections, tracking assistance, or shipping issues, please contact:

H.K Furniture

Email: hkfurniture.business@gmail.com
Phone / WhatsApp: +91 7428159897

Please include your order number so we can assist you efficiently.