Privacy Policy

Last updated: October 19, 2026

H.K Furniture operates this online store, including its related content, features, products, tools, and services, collectively referred to in this policy as the “Services.” Our store is powered by Shopify.

This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our store, make a purchase, submit an enquiry, or otherwise communicate with us.

If our Terms of Service conflict with this Privacy Policy regarding the collection, use, or disclosure of personal information, this Privacy Policy will apply to those matters.

Please read this policy carefully to understand our privacy practices.

Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymised so that it can no longer reasonably identify you.

Depending on how you interact with our store and which features you use, we may collect or process the following information:

• Contact details: Your name, email address, phone number, billing address, and delivery address.

• Payment and transaction details: Your chosen payment method, payment status, transaction reference, and information needed to process payments, refunds, or other transactions. Payment providers may collect additional financial information under their own privacy policies.

• Account information: Information associated with your customer account, including login details, preferences, and settings, where account features are available.

• Shopping activity: Products you view, add to your cart or wishlist, purchase, return, exchange, or cancel.

• Custom furniture enquiries: Information you choose to provide about furniture dimensions, preferred materials, colours, finishes, room requirements, and reference images.

• Communications: Information you provide when contacting us by email, phone, WhatsApp, forms, or other support channels.

• Device information: Your IP address, browser type, device identifiers, network information, and other technical details.

• Usage information: How you interact with our website, including pages visited, links selected, and browsing activity.

How We Collect Personal Information

We may collect information:

• Directly from you when you place an order, create an account, submit a custom furniture enquiry, contact us, or otherwise provide information.

• Automatically when you use our website, through cookies and similar technologies.

• From service providers that support payments, website hosting, delivery, analytics, customer support, and other store operations.

• From partners and other third parties, where relevant to the Services and permitted by applicable law.

How We Use Your Information

Processing Orders and Providing Our Services

We use personal information to:

• Process purchases and payments.

• Confirm orders and communicate order updates.

• Arrange delivery and coordinate delivery requirements.

• Respond to product and custom furniture enquiries.

• Manage customer accounts and preferences.

• Handle cancellations, returns, exchanges, and refunds.

• Provide customer support.

Improving Your Shopping Experience

We may use information about your preferences and interactions to improve our website, understand customer needs, remember shopping preferences, and provide relevant product suggestions where these features are enabled.

Marketing and Advertising

Where permitted by applicable law and subject to any required consent, we may use personal information to send promotional communications and display relevant advertisements.

Where advertising features are enabled, advertisements may be informed by your interactions with our store, such as products viewed or added to your cart.

You can unsubscribe from promotional emails using the unsubscribe link in those messages. For other marketing preferences, contact us using the details below.

Security and Fraud Prevention

We use information to help protect our store, customers, and transactions, including to identify suspicious activity, prevent fraud, investigate misuse, and maintain the security of our Services.

If you create an account, please keep your login credentials confidential.

Legal and Business Requirements

We may use information to comply with applicable legal obligations, respond to valid legal requests, maintain necessary business records, resolve disputes, and enforce our terms and policies.

Cookies and Similar Technologies

Our website and its service providers may use cookies and similar technologies to support essential store functions, remember preferences, understand website usage, and support advertising where enabled.

Where available, you can manage your choices through the website’s privacy or cookie controls. You can also manage cookies through your browser settings. Restricting certain cookies may affect how parts of the store work.

Where consent is required for particular cookies or technologies, their use is subject to that consent.

How We Share Personal Information

We may share personal information where necessary and appropriate for the purposes described in this policy, including:

• With Shopify, which provides the platform supporting our online store.

• With payment providers, to process payments, refunds, and related transactions.

• With delivery and fulfilment providers, to arrange shipping, delivery, and related support.

• With technology and support providers, including website services, cloud storage, analytics, and customer support.

• With marketing and advertising partners, where these services are enabled and subject to applicable privacy requirements and choices.

• At your request or with your consent, including when you use third-party integrations.

• For legal purposes, including responding to valid legal requests and protecting our rights, customers, and Services.

• In connection with a business transaction, such as a restructuring, merger, or sale, subject to applicable requirements.

Third parties may process information under their own privacy policies where they act independently.

Our Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information to provide, operate, secure, and improve its services.

Information you submit to our store may be shared with Shopify and service providers located in countries other than your own.

If we enable certain enhanced Shopify features, Shopify may also process information about your interactions with our store, other merchants, and Shopify. For processing for which Shopify is independently responsible, Shopify handles the related privacy requests.

You can learn more through the Shopify Consumer Privacy Policy and manage applicable choices through the Shopify Privacy Portal.

Third-Party Websites and Services

Our website may contain links to third-party websites or services, including social media and messaging platforms.

When you follow these links or communicate through a third-party platform, that provider’s privacy policy and terms may apply. We do not control the privacy or security practices of independent third-party services.

Information you share publicly, such as in reviews or social media posts, may be visible to others.

Children’s Privacy

Our Services are intended for adult customers and are not directed to children. We do not knowingly collect personal information from children below the applicable age of majority.

If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action.

As of the date of this policy, we do not have actual knowledge that we sell or share, as those terms are defined under applicable law, personal information belonging to individuals under 16.

Information Security

We use reasonable safeguards intended to protect personal information. However, no website, transmission method, or storage system can guarantee complete security.

Please do not send passwords, OTPs, UPI PINs, or complete payment card details through email, WhatsApp, or general enquiry forms.

How Long We Keep Your Information

We retain personal information for as long as reasonably necessary for the purposes described in this policy.

Retention periods depend on factors such as fulfilling orders, supporting customer accounts, maintaining required records, handling returns or disputes, preventing fraud, and complying with applicable legal obligations.

Your Privacy Rights and Choices

Depending on your location and applicable law, you may have rights to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information.

• Obtain a copy of your information or request its transfer in certain circumstances.

• Withdraw consent where processing relies on consent.

• Object to or restrict certain processing.

• Manage applicable marketing, cookie, and advertising preferences.

These rights may be subject to conditions and exceptions under applicable law.

To make a request, contact us using the details below. We may need to verify your identity before responding. If someone acts on your behalf, we may require evidence of their authority.

We will handle requests within the timeframe required by applicable law and will not discriminate against you for exercising your privacy rights.

Unsubscribing from marketing does not stop essential communications about purchases, deliveries, refunds, or your account.

For information processed independently by Shopify, visit the Shopify Privacy Portal.

Complaints

If you have a concern about how we handle personal information, please contact us using the details below.

Depending on where you live, you may also have the right to challenge a decision or raise a complaint with the relevant data protection authority.

International Transfers

Shopify and other service providers may store or process personal information outside your country of residence.

Where applicable law requires safeguards for international transfers, those transfers must use an appropriate legal mechanism. For transfers from the European Economic Area or the United Kingdom, this may include recognised contractual safeguards or an applicable adequacy decision.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our Services, privacy practices, or applicable requirements.

We will publish the updated policy on this page, revise the “Last updated” date, and provide additional notice where required by applicable law.

Contact Us

For questions about this Privacy Policy, concerns about your personal information, or privacy rights requests, please contact:

H.K Furniture

Email: hkfurniture.business@gmail.com
Phone: +91 7428159897

Business address:
Vijay Cot Furniture Market, Shop No. 10
Masjid Wala Gate No. 1, GT Karnal Road
Shastri Park, Delhi 110053
India